Parent Resources (Torbanlea State School)
Supporting children through the primary years is a team effort. This Parent
Resources section brings together trusted information and services that can
help families with learning, behaviour, wellbeing, disability support, and
day‑to‑day challenges. It includes Queensland Department of Education parent
information and a range of community organisations that can provide advice,
counselling, referrals, and practical support for parents/carers and students.
At Torbanlea State School, families can also be supported through
school‑based pathways (for example, access to guidance and allied health supports) when needed. If you are unsure where to start, please contact the school office—staff can help connect you to the right support.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Urgent helpline
If you or your child is in immediate danger, call 000.
For 24/7 crisis support you can call Lifeline 13 11 14 or
text 0477 13 11 14. [lifeline.org.au],
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Key Services & Contacts (Queensland-wide)
Queensland Department of Education – Parents & carers (online resources)
Purpose: Information and guidance for families on state schooling, bullying support, QParents/OneSchool, school sports and more.
Website: Parents and carers – Education
Additional parent resources (learning engagement): Resources for parents – Education
General enquiries: 13 QGOV (13 74 68) [education.qld.gov.au]
Parentline (Queensland)
Purpose: Confidential telephone counselling and support for parents and carers (including advice, emotional support and referrals).
Phone: 1300 301 300 (7 days, 6am–12am AEST)
Website: (listed via Raising Children Network service directory) [families.qld.gov.au], [raisingchildren.net.au]
Family and Child Connect (Queensland)
Purpose: Free, confidential advice and connection to local family support services (behaviour, relationships, budgeting, housing, health care and more).
Phone: 13 FAMILY (13 32 64)
Website: Family and Child Connect [familychildrenconnect.org.au],
Kids Helpline (Australia)
Purpose: Free, confidential 24/7 counselling for children and young people aged 5–25 (phone and online counselling).
Phone: 1800 551 800
Website: Kids Helpline
Lifeline (Australia)
Purpose: 24/7 crisis support (phone) and 24/7 crisis support by text.
Phone: 13 11 14
Text: 0477 13 11 14
Website: Lifeline crisis support [lifeline.org.au].
Beyond Blue (Australia)
Purpose: Free and confidential brief counselling via phone and online chat (24/7).
Phone: 1300 22 4636
Website: Beyond Blue [beyondblue.org.au]
Disability, Autism & Hearing Supports (Queensland-wide)
Autism Queensland
Purpose: Education, therapy and support services for autistic children and adults and their families/carers.
Phone (Head Office): (07) 3273 0000
Website: Autism Queensland – Contact
Parent learning option: Workshops/webinars for parents and carers are available through Autism Queensland.
Hearing Australia
Purpose: Hearing assessment and hearing services (including government‑funded pathways for eligible clients).
Phone: 134 432
Website: Hearing Australia
Deaf Connect (Queensland) – Early intervention & therapy support
Purpose: Early intervention and therapy support for Deaf and hard of hearing children and adults; contact details listed for statewide support.
Phone: (07) 3848 0080
Email: therapy.info@deafconnect.org.au
Website: Deaf Connect
Hear and Say (Queensland)
Purpose: Early intervention and therapy support for people with hearing loss; services available statewide including telehealth.
Phone: (07) 3850 2111
Email: mail@hearandsay.com.au
Website: Hear and Say – Locations
Local Supports (Hervey Bay & Maryborough / Fraser Coast)
Headspace Hervey Bay
Purpose: Free health and community services for young people 12–25, including mental health support, general health, alcohol and other drug support, and work/study support.
Phone: (07) 4303 2100
Address: Shop 9/15 Central Avenue, Urraween QLD 4655
Email: faxherveybayheadspace@wmq.org.au
Website: headspace Hervey Bay
Headspace Maryborough
Purpose: Free health and community services for young people 12–25 on the Fraser Coast (linked with headspace Hervey Bay).
Phone: (07) 4303 2100
Address: Shop 2b/118 Lennox Street, Maryborough QLD 4650
Email: fax.maryborough.headspace@wmq.org.au
Website: headspace Maryborough
Act for Kids – Maryborough (Family Support / Intensive Family Support)
Purpose: Supports families under pressure; intensive family support can help with parenting strategies, routines, budgeting, stress, and connecting to child development supports and local networks.
Phone: (07) 4122 9100
Address: 111 Cheapside Street, Maryborough QLD 4650
Website: Act for Kids – Fraser Coast Intensive Family Support
Act for Kids – Maryborough (Family Support / Family and Child Connect)
Purpose: Local Family Support and Family and Child Connect contact point.
Phone: (07) 4122 9150
Address: 312–314 Kent Street, Maryborough QLD 4650 [actforkids.com.au]
Bay Families (Bay Connect) – Hervey Bay
Purpose: Family support service offering parenting support and regular home visits from a family support worker and volunteer family mentors (for families with children 0–18 in Hervey Bay).
Phone: (07) 4194 3000
Address: Hervey Bay Community Centre, 22 Charles Street, Pialba QLD 4655
Website: [mycommunityBayConnect.com.au]
Bridges Health & Community Care – Hervey Bay
Purpose: Community programs and services including mental health supports and counselling, drug and alcohol supports, and youth services (contactable during business hours).
Phone: 1300 707 655
Email: enquiries@bridgeshcc.org.au
Address: 6/65 Main Street, Pialba (Hervey Bay) QLD 4655
Website: Bridges HCC
BUSHkids – Hervey Bay
Purpose: Early childhood and family supports; listed locally with contact options for families.
Phone: (07) 4183 8920
Email: bushkids@ndis.gov.au
Address: 6 Tavistock Street, Torquay QLD 4655
Website: BUSHkids – Contact